Legal
Legal enquiries answered and qualified, consultations booked — and the records, documents, and scheduling behind the practice handled with the same discretion.
The first call decides the case.
Someone reaching out to a law firm is often in a stressful, time-sensitive situation, and they're rarely contacting just one firm. The practice that answers promptly, listens, and books the consultation wins the client. The one that sends them to voicemail loses a case it never knew it had.
We handle that intake: answering enquiries, capturing the details, directing people to the right area, and scheduling consultations — professionally and discreetly, in your firm's name. Away from the client, our team keeps the administrative side in order: client records, document handling, scheduling, and translation, so your fee-earners spend their time on the law.
The operational reality of legal.
Intake is won in minutes
A prospective client contacts several firms at once. The first to respond well usually gets the instruction.
Enquiries need careful handling
Legal matters are sensitive and specific. Intake has to listen, qualify, and route correctly — not fumble a nervous first contact.
Consultations to coordinate
Booking, confirming, and rescheduling consultations around busy fee-earners is constant, exacting work.
Documents demand precision
Files, records, and correspondence carry legal weight. Disorder here is a real risk, not just untidiness.
Clients in many languages
Clients don't all share your first language. A matter can turn on a document or a conversation understood exactly.
Confidentiality above all
Privilege and discretion are foundational. Whoever supports the practice has to be trained to that standard.
The coverage legal runs on.
A sense of what we take on for you here — the front line your customers reach, and the operation that runs behind it.
Front office
What your customers see- Live chat support
- Email management
- Social & community management
- Proactive outreach
- Meeting scheduling
- Client relationship care
Back office
What runs behind them- Case records upkeep
- Client portfolio upkeep
- KYC & document verification
- IT & website support
- Corporate communication
- Executive virtual assistance
- HR & admin duties
- Payroll & billing
- Data entry & cleaning
- Bookkeeping
- Reporting & analytics
Every enquiry answered, qualified, and in the diary.
What the coverage moves for you.
Firms we run intake and administration for, day to day.
Across the enquiries and intake we handle in your firm's name.
Prospective clients answered inside the window, before they call the next firm.
Hand off the busywork.
Keep the growth.
Book a 30-minute call and we'll map a coverage plan for your operations — no commitment.